Order to Denmark will be delivered within 2-4 working days
Order to EU countries will be delivered within 3-10 working days
Order outside the EU will be delivered within 5-15 working days
Note Please note that longer delivery times may occur during public holidays and that www.houseofvincent.com is not responsible for delays caused by the shipping company or if local customs authorities withhold the goods until local taxes and / or import duties have been paid.
RETURNS AND COMPLAINTS
If you want to return an item, you can use our return portal using the link here: RETURN PORTAL .
You are responsible for the costs of returning or exchanging goods unless it is a mistake on our part. From the day you receive your order, you have 30 days to send the goods back and in the same condition as you received them. It is of course allowed to try the item on. We only pay back via the credit card on which we received the payment for the purchase. The refund will be made as soon as we have received the item / items. www.houseofvincent.com is not responsible for lost or damaged packages when you send a package back to www.houseofvincent.com. In addition, a 2-year right of complaint is granted with these conditions as set out in the Danish Sales Act.