Delivery and Returns

🎄Christmas gifts can be exchanged or returned until January 24th.🎄

DELIVERY TIMES

Orders to Denmark will be delivered within 1-3 business days
Orders to EU countries will be delivered within 3-10 business days
Orders outside the EU will be delivered within 5-15 business days

Please note that delivery times may be longer during holidays and that www.houseofvincent.com is not responsible for delays caused by the shipping company or if local customs authorities hold the item until local duties and/or import taxes are paid.

RETURNS AND COMPLAINTS

If you wish to return an item, you can use our return portal via the link here: RETURN PORTAL.

You can always return your purchase within our return period, which is 30 days from your order's shipping date.

With our return portal, you can easily return your purchase. All you need to use our return portal is your order number and the email address you provided at the time of purchase. Return shipping with GLS costs 45 DKK and will be deducted from the refund amount. You will receive a QR code by email, which you simply show at your nearest GLS parcel shop, after which they will print a label for you. 

The items being returned must be in the same condition as when you received them. Of course, you are allowed to try the item on. Pack the jewelry securely in the same packaging you received it in.

For international returns, please send an email to: hello@houseofvincent.com

Please note that we can only refund the amount via the same payment method or credit card used to place the order. The refund will be issued shortly after we have received the item/items and checked that they are in the same condition as when they were shipped.

Also note that if shipping has been paid for and the purchase is partially canceled, the shipping costs will not be refunded.

www.houseofvincent.com is not responsible for lost or damaged packages when you return a package to www.houseofvincent.com. In addition, a 2-year warranty is provided under the terms set out below in the Danish Sale of Goods Act.