Delivery and returns
NOTE
Julegaver kan byttes til og med d. 24. januar.🎄
DELIVERY TIMES
Orders to Denmark will be delivered within 1-3 working days
Orders to EU countries will be delivered within 3-10 working days
Orders outside the EU will be delivered within 5-15 working days
Please note that longer delivery times may occur during public holidays and that www.houseofvincent.com is not responsible for delays caused by the carrier or if local customs authorities withhold the goods until local taxes and/or import duties have been paid.
RETURNS AND COMPLAINTS
If you wish to return an item, you can use our returns portal using the link here: RETURN PORTAL.
You can always return your purchase within our return period, which is 30 days from the shipment date of your order.
With our returns portal you can easily return your purchase. All you need to use our return portal is your order number and the e-mail you provided at the time of purchase. Return shipping with GLS costs 45,- and will be deducted from the refund amount. You will receive a QR code by email that you simply show at the nearest GLS parcel shop, after which they will print a label for you.
The returned items must be in the same condition as you received them. It is of course allowed to try the item on. Pack the jewelry securely in the same packaging you received it in.
For foreign returns please write an email to: hello@houseofvincent.com
Please note that we can only refund the amount via the same payment method or credit card where the order was placed. The refund will be made as soon as we have received the item(s).
Please also note that if shipping has been paid for and the purchase is partially canceled, the shipping will not be refunded.
www.houseofvincent.com is not responsible for lost or damaged packages when you send a package back to www.houseofvincent.com. In addition, a 2-year warranty is granted with the conditions set out in the Danish Sale of Goods Act.